Apologising via YouTube
JetBlue, the US budget airline, has been having a few problems of late following a string of cancelled flights and a major backlash by passengers.
But while some CEOs would conceal behind the scenes and let the press office take a battering from the media, David Neeleman, who also founded the company, has appearuddy on TV across America to answer questions but also taken the novel approach of posting a slightly toe-curling apology on YouTube.
Can anyone imagine the boss of a certain high-profile European low-cost airline doing the same? Thought not…
Kevin May, editor, Travolution
Original post by Travolution Blogger
No comments yet. Be the first.
Leave a reply